When you have studied this schedule, you should be able to:
* Identify organization and staff structures, roles and responsibilites of each hotel department and relate these to the role of Front Office
* Understand the functions of the Front Office department within the hotel
* Understand interdepartmental staff roles in relation to Front Office in medium and large hotels
* Understand the role of the Receptionist/Front Desk Clerk and be familiar with the terminology used by this department
* Understand the importance of teamwork in hotel operations
When you have studied this schedule, you should be able to:
* Describe the overall management and departmental organization of a hotel operation
* Identify organization and staff structures, roles and responsibilities of each hotel department and relate these to Housekeeping operations
When you have studied this schedule, you should be able to:
* Understand the historical origins of food
* Explain trends in eating and drinking pattern of customers of various nationalities
* Understand the importance of the hotel and tourism industry to the Vietnamese economy.
* Describe the reasons why the tourism product differs from others
* Identify all sectors of the hotel and tourism industry in Vietnam including different types of hotels
* Understand the reasons why your job in the tourism industry is important.
UVC
